IF YOU ARE FINDING IT DIFFICULT READING THIS PAGE, PLEASE CONTACT US BEFORE PLACING YOUR ORDER

Spex2you are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact page.

Our Contact details:

Spex2you,
23 Tutor Close
Hamble
Southampton
SO31 4RU

Phone: 0845 22 22 242

Fax: 02380 454161

Email: customerservices@spex2you.co.uk

VAT Registration Number 864 3877 79

1. Basis of Terms & Conditions

1.1 The supply of goods by 'Spex2you' is governed under the Sale of goods Act 1979 and subject to and governed by United Kingdom law.
1.2 The customers contract is made with Spex2you Limited (company No. 5486381) trading as 'www.spex2you.co.uk.
1.3 Your order and acceptance of the Terms & Conditions will constitute a legal agreement. Our acceptance of this order and delivery of the goods will form a legal binding contract between Glasses2you Limited and you the customer.

2. Supply of Goods.

2.1 We will display all the goods on our site as accurately as possible, taking into account techniques that apply to website design, graphical and photographic technology and indicate measurements.
2.2 All goods are sold subject to availability.
2.3 We will only supply prescription glasses to customers over the age of 18 years.
2.4 We will not supply glasses to customers who are registered blind or partially sighted.
2.5 We will not accept orders for lenses of 8 dioptres or over.
2.6 The customer must supply a prescription supplied by a registered ophthalmic optician completed within the last two years.
2.7 It is the customer's obligation to supply correct prescription information from which the lenses will be produced.
2.8 Unless you state otherwise, we use an appropriate average pupillary distance 'PD' to complete your order. This PD measurement has been provided by qualified dispensing opticians. By agreeing to these terms and conditions, and unless you state otherwise, you will be agreeing to let us use an average PD of 63mm for bifocal and single vision distance lenses, or a PD of 60mm for single vision reading lenses. Glasses2you recommend that you consult your optician to obtain your PD before ordering, and provide that number to us when ordering.

3. Price.

3.1 All prices on our web site will include VAT at 17.5%
3.2 Price displayed on our web site or literature are correct at the time of display.
3.3 We reserve the right to alter prices from time to time without prior notice. However once we have accepted your completed order will honour the price stated on that order.

4. Payment.

4.1 Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
4.2 We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
4.3 When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
4.4 Full payment of your order including delivery charges or insurance must be made prior to delivery and on acceptance of your order.
4.5 We cannot accept any responsibility or liability for failures in transmission of information, deletion, non-delivery or failure to store any communications by the customer.
4.6 All payments shall be in pounds sterling only.

5. Back Orders

5.1 If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

6.Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

7.Delivery

7.1 Delivery of all goods will be made within 28 days subject to availability.
7.2 All goods will be delivered to addresses in the United Kingdom only.
7.3 It is the obligation of the customer to supply the correct delivery details when placing any order.
7.4 Prices displayed on our web site exclude delivery.

8.Cancellation & Returns.

8.1 The customer has the right to cancel any order within 7 days of the order having been accepted by 'Spex2you'.
8.2 Once you have received the goods at the address specified in your delivery instructions, the risk of damage to the goods shall pass to you.
8.3 We hope you will be totally satisfied with the order you have made with 'spex2you'. Your order will be carefully inspected before being dispatched. Upon receiving your goods, please inspect them and inform us immediately if they are damaged. If they are, please return them to us within 14 days and we will supply you with another identical product.
8.4 The customer's delivery will contain written confirmation of the prescription that was entered into our order form when the order was placed. If the customer suspects that the product supplied does not match the prescription ordered, do not use. Please notify us immediately. In the rare event that this might occur, please send your goods back immediately so that we can verify the prescription that has been applied to your purchase. If an error on our part has indeed been made in the construction of the customer's lenses, we will rectify the problem and send the corrected product to the customer. If for any reason, we cannot rectify the problem, we will offer the customer a fullrefund.
8.5 Spex2you are proud to run a Trial at home before you buy policy free of charge. Due to this service, once lenses have been made to the customer's prescription and fitted to the frames ordered through our web site, by phone or by fax, we can not give refunds or exchange goods if the customer does not like the style of the frame they have ordered.
8.6 The cost of delivery and or insurance is non-refundable
8.7 Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

9.Reaching Us

If you need to reach us, please email us, phone us or write using the link on the contact page.

10. Privacy Policy

Spex2you do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

11.Liability.

11.1 Goods purchased from our site are subject to English Law only.
11.2 Nothing in these terms and conditions is to be taken to exclude or restrict any rights which applicable law grants to you in respect of such goods. Individual goods may be the subject of additional warranties or guarantees given by their manufacturers directly to you.
11.3 We do not accept any responsibility and will not be liable for any damage to the goods caused by you.
11.4 We shall not be liable to any person for any damage or loss that may arise from the use of any goods displayed on our site.
11.5 Without prejudice to your statutory rights, all the information and materials contained in this site (including, without limitation, text, graphics and links) are provided on an "as is" basis with no warranty and in particular, we do not represent or warrant that the information accessible via this site is accurate, complete or current or that the use of this site will be uninterrupted or error-free.
11.6 Notwithstanding anything else in these terms and conditions, in relation to any one event or series of events relating to the purchase of any goods from the 'spex2you web site, we will not be liable for: (i) claims relating to the availability of the 'glasses2you' range, the 'spex2you website, points of purchase, or the success or level of sales resulting there from; (ii) any indirect, incidental or consequential damages or lost profits.
11.7 The above exclusions of liability shall not apply to any damages arising from personal injury or death where they result from our negligence or the negligence of our servants and agents in the course of their duty.
11.8 Neither the buyer or the seller shall be liable to the other or be deemed to be breach of contract by reason of any delay in performing or any failure to perform, any of it obligations in relation to the goods, if the failure was beyond that parties control i.e; act of God, explosion, flood, fire or accident. War or threat of war, sabotage, or insurrection. Change in Acts, restrictions, regulations or bye-laws.

12.0 Returns Policy

Please see clause 8.3, 8.4 and 8.5

Returns should be posted to:

Spex2you,
16A Hound Road
Netley Abbey
Southampton
SO31 5FX

Faulty or wrong item

If the item you received is faulty or is not what you originally ordered, please e-mail customerservices@spex2you.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

13.0 Distance selling regulations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Spex2you, for a full refund. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail to customerservices@spex2you.co.uk or by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Discount codes & vouchers

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.

How long will it take to refund me?

Before contacting us please take note of the timescales required to process a refund: Please allow 5 working days from receipt of a return for us process a refund.

Once a refund is processed you will receive an e-mail confirming this (the e-mail will be sent to the same e-mail address as your Order Confirmation e-mail was sent).

After receiving the return confirmation e-mail, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 5 Working Days).

Exchanges

Before contacting us please take note of the timescales required to process an exchange: Please allow 7 working days from receipt of a return for us process an exchange.
Once the exchange has been processed please allow the following additional days for delivery of your replacement item:
UK - Up to 7 Working Days

Part of my order is missing

Regrettably mistakes can happen. If you have received you order and an item is missing, please e-mail customerservices@spex2you quoting your order number and the missing item and they will investigate the matter further.

Do I have to pay for return postage?

If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility.

Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

If the item you received is faulty or is not what you originally ordered, please e-mail customerservices@spex2you.co.uk quoting your order number, your name and address, details of the product. We will then advise on how to proceed with the return.

Why have you not refunded the delivery charge?

Delivery charges are non refundable unless you have received a wrong or faulty item from us.
You have refunded me the wrong amount

Regrettably mistakes can happen. If you think you have been refunded the wrong amount please contact customerservices@spex2you.co.uk, quoting your order number and the required refund amount.

Please note:

Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.