FREQUENTLY ASKED QUESTIONS

A: At Spex2you, we are driven to keeping our prices as low as possible. We work on selling many many glasses but for a lot less profit than the high street. To achieve this we have to keep our overheads low. This is easy enough as we don't have high street shops and the staff that goes with them.

A: We offer many of the same frames that are on offer on the high street, just at vastly reduced prices! We use the same frame manufacturers, lens manufacturers and glazing labs as opticians. The only difference is the price we sell them at!

A: You will need a valid prescription that has been issued within the last two years. You cannot order from us if your prescription is older than two years as chances are, your prescription may well have changed in that time frame. If you do not have a current prescription, please go for an eye test and ensure that the optician gives you a copy. You may have to ask for this but your Optician is obliged to give you this by law! Remember also that you are under no obligation to order your glasses from them just because you have paid them for your eye test. Please also remember that even if you do not pay for your prescription, the Optician will still get his money from the NHS or similar organisation. Once you are in posession of your prescription, simply key this information into our online ordering system and save pounds.

A: The lenses fitted to your frames to make up your prescription are produced by state of the art equipment, assembled and checked by qualified dispensing opticians. They undergo the same process in exactly the same way as if you ordered directly from your optician. The industry is up in arms that companies like ours have come along and finally exposed them for inflated prices for which they have been getting away with for many years. Because of this, Opticians are actively trying to discredit what we do and of course will try to deter you. They know that once you have brought a pair from us or a company like us you are highly unlikely to ever go back to paying over inflated prices again.

A: We try our hardest to get your order to you within four days. However, occasionally this is not possible and so can sometimes take a bit longer. As with any mail order company we do ask that you allow up to 28 days for delivery although we would be disappointed if you had not received your order within 10 days.

A: Please return the glasses to us within 14 days of receipt stating your reasons and if it is our fault we will return your money or change the glasses if you would prefer. We offer a no quibble guarantee on anything to do with quality of our products. So why not give us a try?

A: Yes you can. We will soon be publishing our state of the art Virtual Mirror which will allow you to upload your photograph and try our glasses on online. Also, we do offer a trial at home service. It is FREE for up to 5 trial frames. We send them to you to try on, get the opinions of your loved ones and then make an informed decision. All you have to pay is £2.50 postage costs which also includes the return postage and packing. We make a small loss on this service and hope it shows the confidence that we have in the quality of a products. 95% of customers that use our 'trial at home' service end up placing their order with us.

A: The state of the art equipment used by our laboratory ensures that prescriptions are checked and double checked and checked again before the lenses are cut. All the glasses are then checked against the prescription that you provided us with before being dispatched. In the event that we somehow did get the prescription wrong then of course this would be rectified free of charge.

A: We guarantee it. Our payment service providers PROTX and PayPal use state of the art 128 bit encryption processes so that none of the information that you send us can be deciphered by anyone but us. So you can shop with spex2you in the knowledge that we take your security very seriously.

A: This is the distance between the centre of your pupils. The measurement helps us to correctly position the lens within the frame. We recommend that you ask your optician to write this measurement on your prescription. If however you do not have this measurement, we will fill the order using an average Pupillary Distance as recommended by our dispensing optician.

Q: Do you offer tints, UV protection or scratch resistance?

A: Yes, during the order process you are invited to choose from a variety of additions to make up the exact pair of glasses you wish for.

A: We do offer bi-focals but currently we are unable to offer vari-focals. We are hoping however to offer vari-focals very soon

Q: What do the measurements on your site refer to?

A: Yes, you will see these (possibly using a magnifying glass) on the inside of one of the arms of any current pair of glasses that you may have. It should look something like this: 50[]18 135:- 50 is the lens diameter, 18 is the bridge width and 135 is the arm length.

The lens diameter is the width across the widest part of the lens in millimeters. The bridge width is the width across the nose bridge. The arm width is the length of the arms of the frames.

If you currently have a pair of glasses that are a comfortable fit then simply read the numbers from the arm and choose a frame from our range with the same or very similar dimensions. You can then be sure that the glasses you order will be as comfortable as your current glasses!

A: Should your new glasses need slight adjustment, just pop in to your local opticians who should be happy to adjust them for you free of charge.